Combat the Clutter
Support
Need help with an appointment, payment, purchase, or access? You’re in the right place. Choose the area that best matches what you need, or send us a support request if you’re not sure where to start.
Start Here
Choose the area that best matches your concern. Click a card below to jump directly to the support you need.
Appointments & Clarity Sessions
Rescheduling, cancellations, session credits, missed appointments, and questions about an upcoming 45-Minute Clarity Session.
Payments & Billing
Questions about payments, receipts, refund requests, charges, or payment disputes.
Packages & Programs
Help with Clarity Kickoff, Order + Flow, White Glove, or another Combat the Clutter service or program.
Ready Kits & Digital Products
Help accessing, downloading, or resolving a problem with a Ready Kit or other digital purchase.
Appointments & Clarity Sessions
Life happens. Our appointment policy gives you one reasonable opportunity to move your session while also protecting the time reserved for you.
24+ hours before your session
You may reschedule one time at no additional charge when at least 24 hours’ notice is provided.
Your session credit
Your original payment becomes a session credit that may be used toward your rescheduled appointment within 60 days, subject to availability.
Less than 24 hours
Cancellations made less than 24 hours before the scheduled session are nonrefundable and do not automatically receive a session credit.
Missed appointments
No-shows are nonrefundable. A new appointment requires a new booking and payment.
Second reschedule
The complimentary reschedule applies once. A second reschedule requires a new booking and payment.
If CTC availability is the issue
If Combat the Clutter cannot offer a reasonable replacement appointment within the 60-day credit period, the credit period will be extended.
Refund requests: Cash refunds are not issued automatically when an appointment is canceled. Exceptional circumstances may be reviewed by Combat the Clutter at its discretion. Any approved refund will be processed through the original payment method.
Payments & Billing
If something does not look right with a payment, receipt, refund, or charge, contact us so we can review the transaction with you.
- Questions about a payment or charge
- Missing or incorrect receipt
- Refund request or refund-status question
- Duplicate or unexpected charge
- Payment dispute or billing concern
Before initiating a chargeback or payment dispute, please contact Combat the Clutter Support so we have an opportunity to review and resolve the issue with you.
Packages & Programs
Use Support if you need help with a Combat the Clutter package, program, service purchase, or access issue.
- Clarity Kickoff
- Order + Flow
- White Glove Concierge Service
- Program or member-access questions
- Purchase or delivery questions
Refund eligibility for courses, workshops, and programs is governed by the applicable purchase terms and Combat the Clutter Terms of Service. Where eligible, refund requests may be reviewed within seven days of purchase when the applicable access and usage requirements have been met.
Send a Support RequestReady Kits & Digital Products
If you purchased a Ready Kit or another downloadable product and need help accessing what you purchased, we want to help you get to it.
- Download link did not arrive
- Link or file is not working
- You received the wrong digital product
- You were charged more than once
- You have another purchase-access problem
Because digital products may be accessed, downloaded, or delivered immediately, purchases of downloadable materials are generally final and nonrefundable. Limited exceptions may be considered at Combat the Clutter’s discretion.
Get Digital Product SupportSend a Support Request
Tell us what happened and give us enough information to locate your appointment, purchase, or account. We’ll review your request and respond using the contact information you provide.
This page provides practical information about Combat the Clutter support procedures. Purchases and services remain subject to our Terms of Service . Submitting a support or refund request does not itself mean a refund, credit, reschedule, or other requested resolution has been approved.